Frequently Asked Questions
1. Are all Nomad Haus prints made to order?
Yes. Every print is produced individually once your order is placed. This ensures we minimize waste and maintain the highest quality standards in color accuracy, materials, and finish.
2. How long will my order take to arrive?
Each piece is printed and prepared within 1–3 business days.
Estimated shipping times:
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United States: 7–10 business days
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International: 10–30 business days (depending on destination and customs)
You’ll receive a tracking number via email as soon as your order ships.
3. Do you offer free shipping?
Yes — shipping is free worldwide.
No minimum purchase required.
4. What materials do you use?
Our prints are produced using archival-quality matte paper and eco-friendly, pigment-based inks for vibrant color and long-lasting durability.
Framed and canvas options are made with FSC-certified wood and museum-grade materials.
5. Can I cancel or change my order?
Orders can be canceled or modified within 2 hours of purchase.
After that time, production begins and we’re unable to make changes or cancel the order.
6. What is your return policy?
Because every item is made to order, we cannot accept returns or exchanges for reasons such as change of mind or incorrect size.
However, if your order arrives damaged, defective, or misprinted, contact us at info@nomadhausart.com within 7 days of delivery with photos, and we’ll arrange a free replacement or refund.
7. My order arrived damaged — what should I do?
Please email info@nomadhausart.com with:
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Your order number
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Photos of the damaged item and packaging
We’ll send a replacement or issue a refund right away.
8. Do you ship internationally?
Yes — we ship worldwide at no additional cost. Delivery times vary depending on the destination and customs processing.
9. Will colors look the same as on my screen?
Slight color variations may occur due to screen settings and printing processes, but every piece is reviewed for tonal balance and print accuracy before shipment.
10. Where are Nomad Haus products made?
Our prints are produced and fulfilled by trusted print partners located in the United States, United Kingdom, Europe, and Japan, ensuring fast and local delivery wherever possible.
11. How should I care for my print?
Keep your print out of direct sunlight and away from moisture. For framed and canvas pieces, occasional dusting with a dry, soft cloth will preserve the quality for years.
12. How can I contact you?
For any questions about your order or our products, email us anytime at info@nomadhausart.com.
We typically respond within 24–48 business hours.